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Delivery & Returns


Delivery Charges:

Delivery is available FREE for all orders within 15 miles radius of our store here at Actree Farm, or you are welcome to collect from our store.

Please note: We regret we had to change the area qualifying for free delivery from 15 miles to the above as, sadly, it is not viable for us to cover long distances for only small orders.

Deliveries to the rest of UK mainland (England, Wales and Scotland), excluding the Scottish Highlands and Islands, Ireland, Channel Islands, Isle of Scilly and Isle of Man is charged by weight of the products in your basket starting from £7.50 + VAT for orders up to 10kg.

Please ensure you select the correct delivery option at check-out.

Please give us a call on 01453 890506 if you would like us to deliver to the zones outside UK mainland and we will be happy to advise you of delivery charges for your specific order.

Delivery time is approximately 1-2 working days.


Returns Policy:

Goods can only be returned if the following criteria have been met:
  • The goods have been purchased less than 28 days ago
  • The goods are unsoiled, undamaged, and unused
  • The goods have not been personalized in any way
  • If the product you wish to return was a rug bought in one of our sales, we regret to inform you it cannot be returned
  • Riding hats and body protectors cannot be returned

1) Telephone us on 01453 890506 so we can discuss your problem before taking action

2) After being told that it’s suitable to return your product, please re-package the goods, preferably in the original packing materials

3) Take goods to post office and obtain a receipt for the postage, and a certificate of postage. We recommend insuring the parcel against loss or damage

4) If you live close-by, please drop in and we will be happy to provide a refund or replacement if the above criteria of the goods has been met

Please return products to:

Haven Animal Feeds
Unit B2 Actrees Farm
GL13 9PP

In the very unlikely event that you feel the item you have purchased doesn’t meet a correct standard, and you are unhappy with the quality, please return the item for our inspection, following the procedure indicated above.